Quant Associate Director | Customer Experience Insights

Quantitative Research


England, London


£45,000 - £55,000

Job Type




Job Description

Are you passionate about helping clients understand how their customer experience matches up to their brand promises across a variety of sectors? We’re looking for a Quant Associate Director to join the customer experience practice of a global agency.

The Client:

This is an exciting opportunity to join a globally renowned research agency who have a very strong & fast-growing customer experience offer. The team provide key insights to help decision makers at a senior level understand the people they serve better. This agency have an unparalleled depth of technical and industry expertise, as well as breadth of international reach. They offer a full range of established qualitative & quantitative research services and consultancy, as well as support a healthy work-life balance.

The Role:

As an experienced qualitative researcher, you will have the brilliant opportunity of working across many different sectors, with a lean on travel, leisure & transport. Their broad client list includes big brands such as Tui, Samsung, Just Eat & Vodaphone. You will be working on a mix of ad hoc & tracking projects focused on the customer experience space relationships within a dedicated team of 20. They have a dedicated project management function within their team, meaning you will be focused on the design, analysis & implementation of customer insights at client workshops and debriefs. You’ll also be involved in coaching & developing the skills of more junior members of the teams. The customer experience team work alongside other specialists within text mining, statistical analysis and activation of research. There are a number of initiatives within the team to broaden your skill set and explore new areas, this could be the trial of new innovative research techniques, external marketing, speaking at conferences, best practice quality processes or staff welfare.


Quantitative experience – writing proposals, running research projects, and delivering impactful presentations.
Cx research experience.
Client nurturing and relationship building skills.

It’s a nice opportunity to make an impact with some meaty clients, if you’re looking to join an ambitious and supportive team apply now!

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