Customer Insight Executive | International Travel Company

Client-side Insight

Location

England, London

Salary

£35,000 - £40,000

Job Type

Permanent

Reference

1711OG

Job Description

We are looking for a Customer Insight Executive to join an International Travel Company.

The Client:
This business is one of the most well-known travel companies on the planet. To date, they’ve carried over 150 million passengers to over 100 European destinations.

The Role:
The role sits within the company’s Customer Experience team. You’ll be part of the close-knit Data team of 6 people and it would see you reporting directly to the Head of Customer Research and Insight. This role is multi – faceted and gives you the chance to have a variety of projects to work on. You’d be responsible for monitoring and tracking performance of the customer journey by analysing and summarising key findings from their on-going customer experience trackers and providing actionable insight to the business. In addition to this there is a variety of ad hoc projects across both quant and qual.

Examples of projects include: Producing regular ‘voice of the customer’ briefing for all employees in the business to ensure the customer continues to be front of mind and supporting in setting up and maintaining their ‘in the moment’ customer feedback tool, providing the business with real-time customer views and a daily measure of performance. It’s not entirely office based either! There is also scope to get out and collect Vox Pops from customers in the field and through the online community, to help bring research topics to life.

Skills:
1-3 years quantitative research experience, either agency or client-side.
Qualitative experience is a bonus.
Experience with SPSS, Q or similar tools.
Comfortable working with large data sets and extracting insights.

This is a fantastic opportunity to work with an international company that has amazing benefits – including free travel tickets for employees, as well as discounted tickets for friends and family! If you want to take on a challenging but rewarding role apply now!

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