Customer Insight Analytics Manager | FTSE100 ECommerce Retailer

Analytics/Data Science


England, Hertfordshire


£44,000 - £50,000

Job Type




Job Description

We’re looking for a Customer Insight Analytics Manager (9month FTC) to join a FTSE 100 E-Commerce Retailer starting in January 2020.

The Client:

This business has some of the most advanced technology in the retail space, they’re a great British success story who have 500k active customers and deliver 200k orders per week! They’re a disruptor in the retail sector, a much loved (9 out of 10 people recommending to a friend!) billion-dollar brand. Unlike competitors they don’t rely upon a network of large chain superstores but an innovative and centralised business model – meaning you can make decisions and see these implemented instantly.

The Role:

The role will involve being responsible for a team of Customer Insight Analysts (5-7 analysts) supporting the various stakeholders across the business. Customer Insight Analysts are required to extract, manipulate and analyse data to provide insights to enable decision making on the key questions facing stakeholders. As an Insight Analytics Manager you will also be responsible for mentoring and developing the team, developing the strategic questions, managing team workload and stakeholder relationships, your role will be to ensure data driven insights are at the heart of decision making and work with senior stakeholders to bring changes to life.

Projects the team would be involved in include advising the buying team on which promotions to run and which products to range, understanding how customers shop online through to building models for bespoke loyalty schemes and personalised data-driven marketing campaigns.

4 years’ plus experience as an analyst
Ability to spot trends within complex data-sets and advising senior stakeholders.
The ability to manage a small team of analysts and to help them perform to their highest level
Experience with SQL & Tableau is a bonus

This is a great opportunity to work with a disruptive FTSE 100 E-Commerce Retailer, who have an awesome culture and amazing benefits. If you’re looking to get develop your management skills at one of the UK’s biggest businesses apply now!

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